Every order checked by our team · keys delivered by email

Refund Policy

Last updated: 15 October 2026

We want you to get a key that works. This policy explains when you can get your money back.

Full refund

  • Before your key is revealed. If your order is still being checked, or your key has been released but not yet revealed, you can cancel for a full refund. A key counts as revealed once it has been delivered to your email or viewed in your account.
  • If your key doesn't activate. If a key we supplied does not activate the product it was sold for, in the region it was sold for, contact us within 30 days of delivery. We'll help you troubleshoot. If it still doesn't work we'll replace it or give you a full refund, whichever you prefer.
  • If we can't complete your order. If we cancel your order during the order check or a product is out of stock, we refund you in full.

No refund

  • After a key has been successfully activated.
  • If you bought the wrong product, edition or region and the key has already been revealed. Contact us anyway and we'll see what we can do.
  • If the key was activated and later removed from your account because of something outside our control, such as account sharing or a breach of the publisher's terms.

How to ask for a refund

  1. Email support@keymart.net or use the contact form with your order number.
  2. If the key won't activate, include a screenshot of the error message.
  3. Our team replies within 24 hours. Approved refunds go back to your original payment method and usually appear within 5–10 business days.

Please contact us before opening a dispute with your bank or PayPal. It is almost always faster.

Your legal rights

This policy does not affect your statutory rights, including your rights for digital content that is faulty or not as described under EU and UK consumer law.